Support & FAQ

Our website is secured by an https connection. The green lock in the address bar confirms this.

On the “about us” and also on the contact page you will find our company details, including the registration number at the Chamber of Commerce, our VAT number and our telephone number. We are also affiliated with the highest webshop inspection body: Webshop Keurmerk and Nederland ICT waarborg.

Spirepets works strictly in accordance with the guidelines for 'Distance Selling', including a 30-day reflection period.

We offer various secure payment options, such as: Ideal, PayPal, AfterPay, Credit card and Bank transfer. All payments are encrypted via SSL and checked by Shopify Payments

Spirepets sends all packages via DHL with a tracking number (track and trace). Ordered before 14:00, delivered the next day!

Products in stock will be shipped the same day if ordered before 2:00 PM. After placing an order, you can easily track its status by logging in to “My account”. During the processing of your order, we go through the following steps:

Product in stock:
The products in your order are in stock and will be shipped immediately

Available for backorder:
The products in your order are not in stock in the Netherlands, the delivery time is 3 to 4 weeks. When leaving our warehouse in China you will receive an email with a shipping update and the tracking number so you can see when product(s) will be delivered to you.

Waiting for check service:
Items you returned have been received in our warehouse. Our service department will perform a check, after which the return will be processed and completed.

Completed:
The order is on its way to you or picked up by you. You will receive a tracking number of the package via email.

Shipping to Belgium is no problem, this is taken care of by DHL and costs €7.20 for each order!

Here is the link to the Account Login Page